Frequently Asked Questions

Everything you need to know about your LILYGO® electronics and orders.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for bulk corporate orders.

Do you provide technical documentation for your development boards?

Yes, all LILYGO® products include comprehensive documentation, schematics, and sample code available via our official GitHub repository and product Wiki.

How long does international shipping take?

Standard international shipping typically takes 10-20 business days, while expedited options via DHL or FedEx usually arrive within 3-7 business days.

What is your return policy for electronic components?

We offer a 30-day return policy for unused and unopened items. If a product is defective upon arrival, please contact our support team with a photo or video of the issue for a replacement.

Are LILYGO® products CE and RoHS certified?

Most of our core development modules and boards comply with CE and RoHS standards to ensure safety and environmental quality for our global customers.

Can I request a custom hardware modification for bulk orders?

Yes, we offer OEM and ODM services for large quantity orders. Please contact our sales department with your specific hardware requirements and project scope.